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In a survey of nearly 200 senior marketing managers, 67 percent responded that they found customer metrics very useful.
Three metrics are used to count customers and track customer activity irrespective of the number of transactions (or monetary value of those transactions) made by each customer: :Customer counts: ''These are the number of customers of a firm for a specified time period.'' :Recency: ''This refers to the length of time since a customer’s last purchase. A six-month customer is someone who purchased from the firm at least once within the last six months.'' :Retention rate: ''This is the ratio of the number of retained customers to the number at risk.'' In contractual situations, it makes sense to talk about the number of customers currently under contract and the percentage retained when the contract period runs out. In non-contractual situations (such as catalogue sales), it makes less sense to talk about the current number of customers, but instead to count the number of customers of a specified recency.
The word derives from "custom," meaning "habit"; a customer was someone who frequented a particular shop, who made it a habit to purchase goods of the sort the shop sold there rather than elsewhere, and with whom the shopkeeper had to maintain a relationship to keep his or her "custom," meaning expected purchases in the future.
The slogans "the customer is king" or "the customer is god" or "the customer is always right" indicate the importance of customers to businesses – although the last expression is sometimes used ironically.
However, "customer" also has a more generalized meaning as in customer service and a less commercialized meaning in not-for-profit areas. To avoid unwanted implications in some areas such as government services, community services, and education, the term "customer" is sometimes substituted by words such as "constituent" or "stakeholder". This is done to address concerns that the word "customer" implies a narrowly commercial relationship involving the purchase of products and services. However, some managers in this environment, in which the emphasis is on being helpful to the people one is dealing with rather than on commercial sales, comfortably use the word "customer" to both internal and external customers.
Obsolete meaning: In the early 17th century customer was defined as a "common prostitute. This meaning is important for understanding historical literary works. ("I marry her! What, a customer?") ''Othello'', or ("I think thee now a common customer") ''All's Well that Ends Well''. Today the meaning of "customer" has been inverted in this usage.
ar:العميل ca:Client (economia) da:Kunde de:Kunde es:Cliente (economía) eu:Bezero (ekonomia) fa:مشتری fr:Client (économie) ko:고객 io:Kliento id:Pelanggan it:Clientela (economia) mzn:مشتری nl:Klant no:Kunde ps:پیرن ru:Заказчик fi:Asiakas sv:Kund vi:Khách hàng yi:קונה zh:顧客
This text is licensed under the Creative Commons CC-BY-SA License. This text was originally published on Wikipedia and was developed by the Wikipedia community.
"The Man" is a slang phrase that may refer to the government or to some other authority in a position of power. In addition to this derogatory connotation, it may also serve as a term of respect and praise. Also, " The Man is coming" is a term used to frighten small children who are misbehaving.
The phrase "the Man is keeping me down" is commonly used to describe oppression. The phrase "stick it to the Man" encourages resistance to authority, and essentially means "fight back" or "resist", either openly or via sabotage.
It was also used as a term for a drug dealer in the 1950s and 1960s and can be seen in such media as Curtis Mayfield's "No Thing On Me"; Jonathan Larson's ''Rent'', William Burroughs's novel ''Naked Lunch'', and in the Velvet Underground song "I'm Waiting for the Man", in which Lou Reed sings about going to Uptown Manhattan, specifically Lexington Avenue and 125th Street, to buy heroin.
The use of this term was expanded to counterculture groups and their battles against authority, such as the Yippies, which, according to a May 19, 1969 article in ''U.S. News and World Report'', had the "avowed aim ... to destroy 'The Man', their term for the present system of government". The term eventually found its way into humorous usage, such as in a December 1979 motorcycle ad from the magazine ''Easyriders'' which featured the tagline, "California residents: Add 6% sales tax for The Man."
In present day, the phrase has been popularized in commercials and cinema.
In more modern usage, it can be a superlative compliment ("you da man!") indicating that the subject is currently standing out amongst his peers even though they have no special designation or rank, such as a basketball player who is performing better than the other players on the court. It can also be used as a genuine compliment with an implied, slightly exaggerated or sarcastic tone, usually indicating that the person has indeed impressed the speaker but by doing something relatively trivial.
This text is licensed under the Creative Commons CC-BY-SA License. This text was originally published on Wikipedia and was developed by the Wikipedia community.
| name | The King Blues |
|---|---|
| background | group_or_band |
| origin | London, England |
| genre | Punk rock, ska punk, folk punk, reggae, alternative rock |
| years active | 2004–present |
| label | Transmission RecordingsField RecordingsIsland Records |
| associated acts | Suicide BidRamraid The OffyThe Skints |
| website | |
| current members | Jonny 'Itch' FoxJamie JazzJack UsherDean AshtonKat MarshJosie Dobson |
| past members | Robin Guy Chris GoodmanMike 'Fruitbag' PayneJohnny Rich Al Gunby Jim ParmleyGeorge LindsayPerkieAde Preston |
| notable instruments | }} |
The King Blues are a punk band from London, England, credited for fusing ska and folk together with influences from punk rock and hardcore punk. Tariq Ali described the band's sounds as 'rough, radical music that should unsettle the rulers of this country. A new generation of musicians are challenging war-monger politicians and their courtiers'. Influences include Public Enemy, The Clash, The Specials, Black Flag and Minor Threat. Their third full length album, ''Punk and Poetry'', was released on the 17th of April 2011. Lead singer Jonny 'Itch' Fox describes the music as 'a mixture of reggae, hip hop, folk, doo wop, punk rock.'
In 2004 they self released a demo EP titled "All Fall Down" featuring 5 tracks recorded by Itch on guitar and vocals. The cover and CD body art was a stencil of a fuse bomb and the band's logo, each one was hand sprayed.
In 2007 the band was signed to Field Recordings, a label co-owned by Rollo Armstrong and backed by Island Records. ''Under the Fog'' was partly rerecorded and re-issued in March 2008, and was preceded by two singles, "Come Fi Di Youth" and a new version of "Mr. Music Man".
Their second album ''Save the World, Get the Girl'' was released on October 20, 2008 in the UK. The album was produced by Peter Miles, who produced ''Under the Fog'', and Clive Langer (producer of Elvis Costello, Madness, Dexy's Midnight Runners, Morrissey, Teardrop Explodes, Bush and The Holloways). The album received positive reviews.
"My Boulder" was released as a single on October 13, 2008 in the UK. Zane Lowe has played this track several times on ''BBC Radio 1'' and recommended it on air to Noel Gallagher. "My Boulder" includes an excerpt from a reading of the poem ''The Pied Piper of Hamlyn'' by Robert Browning.
Another track from ''Save the World, Get the Girl'' to receive Radio 1 airplay is What If Punk Never Happened, which has been played by Rob da Bank, Mike Davies, and Zane Lowe. Songs from the album, including "What if Punk Never Happened?" and "Let's Hang The Landlord" also received air play from the Xfm punk show (''X Punk'') hosted by Pete Donaldson and Phil Clifton. The band have also received considerable airplay in Australia courtesy of Triple R's punk program ''Bullying the Jukebox''.
The band's single "I Got Love" from their 2008 album ''Save the World, Get the Girl'' was released on 4 May 2009. It was played at many gigs and tours before being announced as a single. Its first air time was on ''BBC Radio 1''.
They also did a cover of Dizzee Rascal's "Bonkers" in Radio 1's ''Live Lounge'' in June 2009.
In mid 2010, The King Blues were dropped from Field Recordings. This coincided with the departure of band members Fruitbag, Johnny Rich, Al Gunby and Jim Parmley. A controversial message explaining the departures was posted on the Punktastic forum by Fruitbag. The message proceeded to raise questions marks over the bands credibility amongst many fans. However, the band quickly found a new record label, Transmission Recordings, and new members. Only a few weeks later, the new King Blues lineup went on tour supporting Enter Shikari.
On the 23rd of March, Zane Lowe aired a new single, "Headbutt", as his "hottest record in the world" on his Radio 1 show. No release date was given, but Itch stated that the band had completely finished recording 5 or 6 new songs. On their recent tour of the United Kingdom, it was announced that their new single "Headbutt" would be released on 16 May 2010 and that Rou Reynolds of Enter Shikari had remixed the track which was available to download for free
The King Blues departed on their "London Brawling tour" (10 April until the 5th of May) along with four different support bands: Mouthwash (all gigs), Moral Dilemma, The Meow Meows and Dirty Revolution. Most nights of the tour the band have invited someone on stage to speak, for example Sophie Lancaster's mum speaking for the foundation. The King Blues have S.O.P.H.I.E. bands available on tour. The King Blues have also been playing "love music hate racism gigs" in between gigs. On August 8, 2010 they played at the Hevy Music Festival near Folkestone, UK. During this time, the band started playing many new songs off the new album 'Punk & Poetry'. A lot of this material, such as "Kissing Frogs" and "We Will Never Grow Old" is no longer on the album, due to the band finding new inspiration from the UK's Anti Cuts protests and riots, and the 2010-2011 Middle East and North Africa Protests which has led to them writing new material such as "I Want You", "We Are Fucking Angry" and "Set The World On Fire"
On the 29th of August, The King Blues released their new single 'Holiday' along with 'I Got Hate' and an Acoustic version of the previous single 'Headbutt' which acted as B-sides to the single. On the same day, the King Blues played the main stage at Reading Festival.
On the 21st of January The King Blues posted a 40 second preview of a new song, 'We Are Fucking Angry'. It received radio play Mike Davies Radio 1 Punk Show, a few days later a free download link to the song was posted on the internet by the band.
The first single off Punk & Poetry debuted on Mike Davies' Punk Show on the 7th of February, receiving more plays on the same show and Zane Lowe's show over the next few weeks. On the 26th of February, the official music video for the song was posted online. It will be released on the 10th of April on digital download with a Dr Meaker remix version of song acting as the b-side.
On the 1st of March, Itch co-hosted Mike Davies Radio 1 Punk Show, previewing new songs The Future's Not What It Used To Be and Five Bottles of Shampoo, as well as new singles We Are Fucking Angry and Set the World on Fire. On the 5th of March, the track-listing for Punk & Poetry was announced, due out for the 18th April.
At the 2011 Leeds Festival, during their set on the Lock Up Stage. Itch said that they were already working on a follow up to Punk & Poetry before playing a new song, 'Power to the People'.
| !Year | !Album | !Label |
| 2006 | ''Under the Fog'' | Household Name |
| ''Under the Fog'' (Reissue) | ||
| ''Save the World. Get the Girl'' | ||
| 2011 | ''Punk and Poetry'' | Transmission Recordings |
| !Year | !Title |
| 2004 | ''All Fall Down EP'' |
| 2007 | ''Taking Over EP'' |
| ''The Engine Room Acoustic Session'' | |
| ''My Boulder EP'' | |
| 2009 | ''I Got Love EP'' |
| Year | Single | ! Peak chart position | Album |
| !style="width:5em;font-size:85%" | |||
| 2006 | "Mr. Music Man" | — | |
| 2007 | "Come Fi Di Youth" | — | |
| "Mr. Music Man" (re-issue) | — | ||
| "Let's Hang the Landlord" | — | ||
| "My Boulder" | 156 | ||
| "Save the World, Get the Girl" | 68 | ||
| "I Got Love" | 96 | ||
| 72 | ''Punk and Poetry'' | ||
| "Holiday" | — | ||
| 2011 | "Set The World On Fire" | — | ''Punk and Poetry'' |
Category:Underground punk scene in the United Kingdom Category:Ukulele players Category:Anti-fascists
da:The King Blues de:The King Blues fr:The King Blues ru:The King BluesThis text is licensed under the Creative Commons CC-BY-SA License. This text was originally published on Wikipedia and was developed by the Wikipedia community.
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